Cookie Statement

This Cookie Statement explains how HVACWard Inc. (“HVACWard”, “we”, “us”, or “our”) uses cookies, pixel tags, local storage, and similar digital technologies when you visit our website, access our contractor dashboard, or interact with our online services. It explains what these technologies are, why we use them, and your legal rights to manage or disable them.

1. What Are Cookies and Local Storage Technologies?

Cookies are small alphanumeric text files placed on your browser or computing device by web servers when you navigate digital properties. They enable websites to recognize returning devices, preserve user sessions, remember preferences, and analyze general traffic patterns.

In addition to cookies, we may use local web storage (such as HTML5 localStorage and sessionStorage) to retain client-side interface state, such as audio player volume levels or expanded UI accordion panels.

2. Categories of Cookies We Use

We classify the cookies and tracking technologies utilized across our digital properties into three distinct functional categories:

A. Strictly Necessary (Essential) Cookies

These cookies are indispensable for the core operation and security of the HVACWard platform. Without them, authenticated contractor portal access, CSRF security verification, and form submissions cannot function. Essential cookies cannot be disabled via site controls. They include:

• Session Identification & Auth Tokens: Maintaining authenticated contractor dashboard sessions securely across page views.
• CSRF (Cross-Site Request Forgery) Tokens: Verifying that contact and demo forms submitted originate from legitimate browser sessions.
• Load Balancer Cookies: Ensuring that high-frequency telephony requests are distributed evenly across our server cluster.

B. Functionality & Preference Cookies

These cookies enable enhanced personalization and memory of user preferences. While not strictly mandatory for site browsing, disabling them may require you to re-enter preferences upon each visit. They include:

• Media Controls: Remembering audio demonstration playback volume and speed.
• Interface Preferences: Retaining dismissed informational banners, tooltips, or preview settings.
• Timezone Settings: Aligning calendar display times with your local HVAC service territory.

C. Analytical & Performance Telemetry

These cookies collect aggregated, anonymized telemetry regarding how visitors navigate the HVACWard website, including page loading speeds, asset download latencies, and interaction error rates. We use this data solely to diagnose latency bottlenecks and improve site speed.

Zero Ad Tracking: HVACWard does not deploy cross-context behavioral advertising cookies, and we do not sell or monetize visitor browsing data to ad exchanges or marketing brokers.

3. Third-Party Integrations & OAuth Tokens

When subscribing contractors connect HVACWard to external dispatch and CRM platforms — including Jobber, Google Calendar, and ServicePro — third-party authentication cookies and encrypted OAuth tokens may be stored to maintain secure API synchronization. These tokens are managed in accordance with each third party’s respective privacy and developer security policies.

4. Lifespan of Cookies

• Session Cookies: Temporary cookies that remain active only while your web browser is open. They are automatically deleted when you close your browser.
• Persistent Cookies: Stored on your device for a defined expiration period (ranging from 30 days to a maximum of 12 months) unless manually cleared earlier, enabling the site to remember your preferences on return visits.

5. How to Manage and Disable Cookies

You have the absolute right to decide whether to accept or reject non-essential cookies. You can manage your preferences directly through your browser settings:

• Google Chrome Cookie Controls
• Apple Safari Cookie Controls
• Mozilla Firefox Cookie Controls
• Microsoft Edge Cookie Controls

Please note that blocking essential cookies may disrupt your ability to access authenticated areas of the contractor dashboard or submit demo requests.

6. Updates to This Cookie Statement

We may update this Cookie Statement periodically to reflect technological adjustments or evolving legal requirements. The “Last updated” timestamp at the top of this document indicates when changes were last implemented.

7. Contact Us

If you have any questions or feedback regarding our use of cookies and tracking technologies, please contact our privacy compliance team:

• Email: Will be added soon
• Phone: Will be added soon
• Support Portal: Submit an inquiry via our Contact Form.

Physical corporate mailing address: Will be added soon.